Customer Service Representative
Job Summary
To enhance customer satisfaction and retention, the full-time remote Customer Service Representative will provide accurate and timely support to members and providers, addressing inquiries and issues related to health plans and services.
Key responsibilities:
- Handle member inquiries regarding eligibility, benefits, billing, and service reviews while documenting all interactions
- Initiate contact with relevant health plan personnel to obtain necessary information for resolving complex inquiries
- Support compliance with organizational guidelines and maintain confidentiality of member information
Required qualifications:
- Minimum two (2) years of customer service experience or experience interacting with members
- High School Diploma or General Education Development (GED) required
- Must pass a Classification Assessment and knowledge checks during training
- Minimum typing speed of 30 WPM, with a current typing test
- Working knowledge of systems used within the Membership Service Contact Center (MSCC)
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 37,522 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
