Customer Service Representative

Job Summary

Providing exceptional support to members, the full-time remote Customer Service Representative I will manage inquiries related to health plan services, eligibility, billing, and complaints while ensuring compliance with organizational standards.

Key responsibilities:

• Handle member inquiries and provide accurate information regarding services and benefits
• Document conversations and coordinate with relevant departments to resolve complex issues
• Support compliance with privacy and confidentiality policies while promoting customer satisfaction

Required qualifications:

• Minimum two (2) years of customer service experience or experience interacting with members
• High School Diploma or General Education Development (GED) required
• Must pass Classification Assessment and knowledge checks during training
• Minimum typing speed of 30 WPM, with a current typing test
• Demonstrated analytical skills and the ability to manage work with minimal direction