Customer Service Representative

Job Summary

Providing exceptional support to members and customers, the full-time remote Customer Service Representative will handle inquiries, resolve complex issues, and ensure compliance while promoting customer satisfaction and retention.

Key responsibilities:

• Manage member inquiries related to eligibility, benefits, billing, and complaints, ensuring accurate and timely responses
• Document conversations and maintain compliance with privacy and confidentiality standards while supporting service recovery efforts
• Collaborate with internal departments to obtain necessary information and enhance the overall customer experience

Required qualifications:

• Minimum two years of customer service experience or experience interacting with members
• High School Diploma or General Education Development (GED) required
• Must pass a Classification Assessment and knowledge checks during training
• Typing speed of at least 30 WPM, with a current typing test
• Familiarity with systems used within the Membership Service Contact Center (MSCC) preferred