Customer Service Representative

Job Summary

To enhance customer satisfaction and retention, the full-time remote Customer Service Representative will manage member inquiries, provide accurate information regarding services, and support complex calls while adhering to compliance guidelines.

Key responsibilities:

• Handle member inquiries related to eligibility, benefits, billing, and service reviews while documenting all interactions
• Initiate contact with relevant personnel to gather information necessary for resolving customer concerns
• Evaluate data to implement appropriate actions for complaint resolution and service recovery

Required qualifications:

• Minimum two (2) years of customer service experience or experience interacting with KP members
• High School Diploma or General Education Development (GED) required
• Must pass a Classification Assessment and typing test with a minimum speed of 30 WPM
• Ability to effectively interact with diverse work units and understand relevant policies and processes
• Demonstrated analytical skills and ability to manage work with minimal direction