Customer Service Representative

Job Summary

To enhance customer satisfaction and retention, the full-time remote Customer Service Representative will manage member inquiries, provide higher-level support, and ensure compliance while documenting interactions and resolving complex issues.

Key responsibilities:

• Handle member inquiries related to eligibility, benefits, billing, and service reviews while promoting KP services
• Document conversations and coordinate with internal departments to resolve complaints and provide timely service recovery
• Support compliance with organizational policies and maintain confidentiality of member information

Required qualifications:

• Minimum two (2) years of customer service or member-interacting experience
• High School Diploma or General Education Development (GED) required
• Must pass a Classification Assessment and knowledge checks during training
• Minimum typing speed of 30 WPM, with a current typing test
• Ability to effectively interact with diverse work units and understand relevant policies and processes