Customer Service Representative
Job Summary
Providing essential support to enhance customer satisfaction, the full-time remote Customer Service Representative will manage inquiries related to member services, billing, and eligibility while ensuring compliance and maintaining quality service standards.
Key responsibilities:
- Handle member inquiries regarding facility services, billing, and eligibility with professionalism and accuracy
- Document conversations and follow established procedures to resolve complaints and coordinate service recovery
- Collaborate with internal departments to obtain relevant information and support customer needs effectively
Required qualifications:
- Minimum two (2) years of customer service experience or experience interacting with members
- High School Diploma or General Education Development (GED) required
- Must pass Classification Assessment and knowledge checks during training
- Typing speed of at least 30 WPM, with a current typing test
- Working knowledge of systems used within the Membership Service Contact Center (MSCC)
Complete Job Description
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