Customer Service Representative
Job Summary
Providing exceptional support to members and patients, the full-time remote Customer Service Representative will manage inquiries related to eligibility, benefits, billing, and service reviews while ensuring compliance and customer satisfaction.
Key responsibilities:
- Handle complex member inquiries and document all incoming contacts to determine their nature
- Initiate contact with relevant personnel to obtain information necessary for resolving issues
- Evaluate data to implement appropriate actions for complaint resolution and service recovery
Required qualifications:
- Minimum two (2) years of customer service experience or KP member-interacting experience
- High School Diploma or General Education Development (GED) required
- Must pass Classification Assessment
- Minimum typing speed of 30 WPM (typing test must be current within one year)
- Demonstrated analytical and problem-solving skills
Complete Job Description
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