Customer Service Representative

Job Summary

Providing exceptional support to members and customers, the full-time remote Customer Service Representative will manage inquiries related to eligibility, benefits, and billing while ensuring compliance with organizational standards and enhancing customer satisfaction.

Key responsibilities:

• Handle member inquiries regarding facility services, eligibility, benefits, and billing issues
• Document all incoming contacts and respond to complex calls related to specialized product lines
• Initiate contact with relevant personnel to resolve inquiries and ensure compliance with privacy and confidentiality standards

Required qualifications:

• Minimum two (2) years of customer service experience or experience interacting with members
• High School Diploma or General Education Development (GED) required
• Must pass Classification Assessment and knowledge checks during training
• Minimum typing speed of 30 WPM (typing test must be current within one year)
• Ability to understand and apply relevant policies and processes effectively