Customer Service Representative

Job Summary

Working from home, the full-time Customer Service Representative will respond to customer service calls and correspondence, process inquiries related to child support, and document interactions in accordance with Standard Operating Procedures.

Key responsibilities

• Respond to customer service calls and correspondence according to established procedures
• Process child support inquiries and maintain accurate records in compliance with contract requirements
• Complete system updates and document interactions following Standard Operating Procedures

Required qualifications

• High school diploma or equivalent with at least one year of relevant experience in customer service or a related field
• Proficiency in data entry and experience with Microsoft Word, Excel, and other Windows products
• Knowledge of child support policies and SDU payment processing procedures
• Ability to work independently and manage varied schedules, including overtime as necessary
• Strong interpersonal skills and the ability to handle upset callers with tact and courtesy