Customer Service Representative

Job Summary

Providing exceptional support in a phone-based capacity, the full-time Customer Service Representative will serve as a primary contact for long-term care residents and facility partners, focusing on account inquiries, billing accuracy, and payment processing while working remotely Monday through Friday from 8:30am to 6:30pm EST.

Key responsibilities

• Serve as the primary customer support resource for long-term care residents and facility staff regarding account inquiries and billing concerns
• Collect, review, and verify account-specific information, including billing details and insurance coverage
• Process customer payments accurately and resolve billing questions and account discrepancies in a timely manner

Required qualifications

• 1+ year of experience in a high-volume call center environment
• 1+ year of experience with health insurance billing, including Medicaid and Medicare
• 1+ year of experience in a remote, work-from-home environment
• Willingness to work Monday-Friday, during specified hours
• Demonstrated proficiency in working multiple systems and with Microsoft Office applications