Customer Service Representative

Job Summary

Providing high-level support to members, the full-time remote Customer Service Representative will manage inquiries related to eligibility, benefits, billing, and general complaints while ensuring customer satisfaction and compliance with organizational guidelines.

Key responsibilities:

• Handle and document member inquiries across various service lines, ensuring accurate and timely responses
• Initiate contact with relevant personnel to obtain necessary information for resolving customer issues
• Support compliance with organizational policies while maintaining privacy and confidentiality of member information

Required qualifications:

• Minimum two (2) years of customer service or KP member-interacting experience
• High School Diploma or General Education Development (GED) required
• Must pass Classification Assessment and knowledge checks during training
• Typing speed of at least 30 WPM, with a current typing test
• Demonstrated understanding of relevant policies and processes