Customer Service Representative
Job Summary
Providing exceptional support to members, the full-time remote Customer Service Representative II will manage complex inquiries and issues, ensuring customer satisfaction and retention while adhering to compliance guidelines.
Key responsibilities:
- Handle member inquiries across various services, including eligibility, billing, and claims
- Document interactions and coordinate with relevant personnel to resolve customer concerns
- Promote compliance and maintain confidentiality while delivering quality customer service
Required qualifications:
- Minimum of 2.5 years of customer service experience, including 6 months as a Customer Service Representative I
- High School Diploma or General Education Diploma (GED) required
- Must pass a Classification Assessment and knowledge checks during training
- Minimum typing speed of 30 WPM, with a current typing test
- Strong knowledge of systems used within the Member Service Contact Center
Complete Job Description
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