Customer Service Representative
Job Summary
Providing essential support to members, the full-time remote Customer Service Representative I will manage inquiries and issues related to health plan services, ensuring high levels of customer satisfaction and compliance with organizational guidelines.
Key responsibilities:
- Handle member inquiries across various service areas, including eligibility, billing, and complaints
- Document conversations and coordinate with relevant departments to resolve complex issues
- Support compliance with organizational policies while promoting exceptional customer service
Required qualifications:
- Minimum of two years of customer service experience or experience interacting with KP members
- High School Diploma or General Education Development (GED) required
- Must pass a Classification Assessment and knowledge checks during training
- Typing speed of at least 30 WPM, with a current typing test
- Understanding of relevant policies and processes related to customer service
Complete Job Description
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