Customer Service Representative

Job Summary

Managing clients' annual reports portfolios, the full-time remote Customer Service Representative will respond to inquiries, resolve customer issues, and oversee the annual report submission process while ensuring compliance with standards.

Key responsibilities

• Respond to customer inquiries regarding services and the role of a registered agent
• Efficiently manage the annual report submission process and follow up on reporting issues
• Document and escalate unresolved issues while maintaining customer records and ensuring satisfaction

Required qualifications

• Minimum of 1 year in a similar customer service role with relevant responsibilities
• Strong organizational skills and ability to manage multiple tasks efficiently
• Intermediate problem-solving skills to handle moderately complex issues
• Proficiency in computer literacy and ability to learn new software quickly
• Familiarity with quality assurance standards