Customer Service Representative

Job Summary

Providing higher-level support to members and customers, the full-time remote Customer Service Representative will manage inquiries related to eligibility, benefits, billing, and other services while ensuring compliance and enhancing customer satisfaction.

Key responsibilities:

• Handle member inquiries and document all incoming contacts to respond to complex calls effectively
• Initiate contact with relevant personnel to gather information and resolve complaints or concerns
• Support compliance with organizational guidelines while maintaining privacy and confidentiality of information

Required qualifications:

• Minimum two (2) years of customer service experience or KP member-interacting experience
• High School Diploma or General Education Development (GED) required
• Must pass Classification Assessment and knowledge checks during training
• Minimum typing speed of 30 WPM, with a current typing test within one (1) year
• Demonstrated analytical and problem-solving skills