Customer Service Representative

Job Summary

Working remotely on a full-time basis, the Customer Service Representative will manage member inquiries, provide higher-level support, and ensure customer satisfaction by delivering timely and accurate information related to health plan services.

Key responsibilities:

• Handle complex member inquiries and document all incoming contacts to determine their nature and respond appropriately
• Initiate contact with relevant health plan personnel to obtain necessary information for resolving inquiries and complaints
• Support compliance with organizational policies and maintain the confidentiality of member information

Required qualifications:

• Minimum of two years of customer service experience or experience interacting with members
• High School Diploma or General Education Development (GED) required
• Must pass a Classification Assessment and knowledge checks during training
• Typing speed of at least 30 WPM, with a current typing test
• Demonstrated ability to manage work with minimal direction and effectively interact with diverse teams