Customer Service Representative
Job Summary
Dedicated to serving military populations, the full-time Customer Service Representative will provide exceptional support in a fast-paced contact center environment, responding to inquiries regarding enrollment, claims, referrals, and appointments.
Key responsibilities
- Accurately address health care inquiries and provide resolutions to TRICARE beneficiaries and providers through various communication channels
- Take ownership of customer issues, utilizing sound judgment to resolve inquiries on the initial contact while meeting productivity metrics
- Document customer interactions in a CRM system and participate in continuous training to enhance proficiency in resolving inquiries
Required qualifications
- High School diploma or GED
- U.S. Citizenship
- Ability to pass a Department of Defense background investigation
- At least two years of professional customer service experience
- Proficient in navigating multiple screens or web browsers in a remote work environment
Complete Job Description
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