Customer Service Representative
Job Summary
Providing high-level support to members and customers, the full-time remote Customer Service Representative will manage inquiries related to eligibility, benefits, and billing while ensuring compliance and fostering positive relationships.
Key responsibilities:
- Handle member inquiries across various service areas, including eligibility and billing
- Document conversations and respond professionally to complex customer inquiries
- Collaborate with internal teams to resolve complaints and coordinate service recovery
Required qualifications:
- Minimum two years of customer service experience or experience interacting with members
- High School Diploma or General Education Development (GED) required
- Must pass a Classification Assessment and typing test with a minimum speed of 30 WPM
- Ability to effectively use systems within the Membership Service Contact Center
- Demonstrated analytical and problem-solving skills
Complete Job Description
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