Customer Service Representative

Job Summary

Fluent in both English and Spanish, the full-time remote Customer Service Representative will manage inbound and outbound calls, assist clients with insurance inquiries, and provide exceptional service through various communication channels.

Key responsibilities

• Handle inbound and outbound customer calls regarding insurance-related questions and requests
• Provide exceptional customer service via phone, email, and text while following up on documentation and policy updates
• Accurately enter and maintain customer information in company systems and resolve customer concerns professionally

Required qualifications

• Fluent in English and Spanish (spoken and written)
• Previous Customer Service or Call Center experience required
• Strong computer skills and ability to learn new systems quickly
• Comfortable working in a fast-paced environment
• Reliable internet connection and dedicated remote workspace