Customer Service Representative

Job Summary

Providing high-level support to members and customers, the full-time remote Customer Service Representative I will manage inquiries related to eligibility, benefits, and billing while ensuring compliance and enhancing customer satisfaction.

Key responsibilities:

• Handle complex member inquiries and document all incoming contacts to determine their nature and respond appropriately
• Initiate contact with relevant personnel to obtain necessary information for resolving customer concerns
• Support compliance with organizational policies while maintaining member confidentiality and service quality

Required qualifications:

• Minimum two (2) years of customer service experience or experience interacting with members
• High School Diploma or General Education Development (GED) required
• Must pass a Classification Assessment and achieve a minimum typing speed of 30 WPM
• Ability to effectively interact with diverse work units and understand relevant policies and processes
• Demonstrated analytical skills and ability to manage work with minimal direction