Customer Service Representative

Job Summary

Working primarily remote with occasional office visits, the full-time Customer Service Representative will manage incoming calls in a fast-paced environment, build client relationships, and process payments and complex service requests.

Key responsibilities:

• Support resolution of incoming calls by answering questions and initiating necessary processes
• Process various billing requests, including payment changes and refund requests
• Maintain records of customer interactions and complete follow-up calls for missing items

Required qualifications:

• Minimum of 3 years of experience in Customer Service
• Associate's degree in business or a related field
• Experience in the insurance industry or call center environment preferred
• Basic knowledge of Microsoft Word and Excel
• Fluency in Spanish is a plus