Customer Service Representative

Job Summary

Providing exceptional customer service in the healthcare industry, the full-time Customer Service Representative will support rental therapy surfaces and bariatric products, assist field service employees, and deliver after-hours technical support, all while working remotely.

Key responsibilities

• Deliver exceptional customer service while managing inquiries related to rental products and technical support
• Serve as the primary contact for customer inquiries, providing product information and connecting customers with Clinical Account Managers
• Maintain technical product expertise through ongoing training and accurately resolve customer inquiries over the phone

Required qualifications

• High school diploma or GED required, with successful completion of new hire orientation and product training
• 2+ years of customer service experience preferred, with healthcare industry experience considered a plus
• Proficiency with Microsoft Office products and the ability to quickly adapt to new technologies and systems
• Flexibility to work weekends and holidays
• Bilingual Spanish language skills are a plus