Customer Service Representative

Job Summary

To support a mission-driven company transforming healthcare, the remote Customer Service Representative will manage inbound calls, chats, and tickets, assisting members with their Benefit Amount, plan navigation, and claims resolution while providing empathetic and efficient service.

Key responsibilities

• Handle inbound calls and chats from members regarding their Benefit Amount and plan benefits
• Resolve member issues and complaints with empathy and accuracy
• Maintain detailed and accurate records while following established policies and procedures

Required qualifications

• High school diploma or equivalent required; bachelor's degree preferred
• Strong customer service background, with experience in healthcare or clinical roles preferred
• Detail-oriented problem solver with the ability to navigate plans creatively
• Adaptability to thrive in a fast-moving, ever-changing environment
• People-first communicator who listens with empathy and provides clear answers