Customer Service Representative

Job Summary

To enhance customer satisfaction and retention, the full-time remote Customer Service Representative will provide accurate and timely support to members, customers, patients, and providers, addressing inquiries and issues related to various services and maintaining compliance with organizational guidelines.

Key responsibilities:

• Handle member inquiries regarding eligibility, benefits, billing, and complaints while documenting all interactions
• Initiate contact with relevant personnel to gather information and resolve complex inquiries effectively
• Support compliance with organizational policies and maintain privacy and confidentiality of member information

Required qualifications:

• Minimum two years of customer service experience or experience interacting with KP members
• High School Diploma or General Education Development (GED) required
• Must pass a Classification Assessment and knowledge checks during training
• Typing speed of at least 30 WPM, with a current typing test
• Working knowledge of systems used within the Membership Service Contact Center (MSCC)