Customer Service Representative

Job Summary

Providing essential support to enhance customer satisfaction, the full-time remote Customer Service Representative will manage member inquiries, resolve complex issues, and document interactions while adhering to compliance guidelines.

Key responsibilities:

• Handle inquiries related to member services, eligibility, benefits, and billing issues
• Document all incoming contacts and respond to complex calls regarding specialized product lines
• Coordinate with relevant personnel to obtain necessary information and resolve complaints effectively

Required qualifications:

• Minimum two (2) years of customer service or KP member-interacting experience
• High School Diploma or General Education Development (GED) required
• Must pass Classification Assessment and knowledge checks during training
• Minimum typing speed of 30 WPM, with a current typing test
• Demonstrated analytical and problem-solving skills