Customer Service Representative

Job Summary

Working remotely in a full-time capacity, the Customer Service Representative II will manage complex member inquiries and provide accurate information to enhance customer satisfaction and retention while adhering to compliance guidelines.

Key responsibilities:

• Handle and document incoming inquiries related to benefits, billing, claims, and member services
• Initiate contact with relevant personnel to gather necessary information for resolving inquiries and complaints
• Evaluate data and implement appropriate actions to ensure effective service recovery and member satisfaction

Required qualifications:

• Minimum of 2.5 years of customer service experience, including 6 months as a Customer Service Representative I
• High School Diploma or General Education Diploma (GED) required
• Must pass Classification Assessment and knowledge checks during training
• Minimum typing speed of 30 WPM, with a current typing test
• Strong knowledge of systems used within the Member Service Contact Center