Customer Service Representative

Job Summary

Providing higher-level support to members and customers, the full-time remote Customer Service Representative will manage inquiries related to eligibility, benefits, billing, and complaints while ensuring compliance with organizational guidelines.

Key Responsibilities

• Handle member inquiries across various service areas, including eligibility and billing issues
• Document all incoming contacts and respond to complex calls related to specialized product lines
• Collaborate with internal departments to resolve customer concerns and enhance service recovery efforts

Required Qualifications

• Minimum two (2) years of customer service experience or KP member-interacting experience
• High School Diploma or General Education Development (GED) required
• Must pass Classification Assessment and knowledge checks during training
• Minimum typing speed of 30 WPM (typing test must be current within one year)
• Demonstrated ability to effectively interact with diverse work units and organizational departments