Customer Service Representative

Job Summary

To enhance customer satisfaction and retention, the full-time remote Customer Service Representative will manage member inquiries, provide higher-level support, and build collaborative relationships while ensuring compliance with organizational guidelines.

Key responsibilities

• Handle inquiries related to member services, eligibility, benefits, and billing issues
• Document member interactions and respond to complex calls with professionalism and accuracy
• Coordinate with health plan personnel to resolve complaints and implement service recovery actions

Required qualifications

• Minimum two years of customer service or KP member-interacting experience
• High School Diploma or General Education Development (GED) required
• Must pass a Classification Assessment and knowledge checks during training
• Typing speed of at least 30 WPM, with a current typing test
• Working knowledge of systems used within the Membership Service Contact Center (MSCC)