Customer Service Representative
Job Summary
Providing exceptional support to members and customers, the full-time remote Customer Service Representative will handle inquiries, resolve complex issues, and ensure compliance while promoting member satisfaction and retention.
Key responsibilities:
- Manage member inquiries related to eligibility, benefits, billing, and service reviews
- Document conversations and interactions according to established procedures
- Collaborate with internal teams to gather information and resolve customer concerns effectively
Required qualifications:
- Minimum two years of customer service experience or experience interacting with members
- High School Diploma or General Education Development (GED) required
- Ability to type at least 30 words per minute, with a current typing test
- Demonstrated analytical and problem-solving skills
- Familiarity with systems used within the Membership Service Contact Center (MSCC)
Complete Job Description
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