Customer Service Representative

Job Summary

Providing exceptional support to members and customers, the full-time remote Customer Service Representative will manage inquiries related to eligibility, benefits, billing, and service reviews while ensuring compliance with organizational standards.

Key responsibilities:

• Handle and document incoming member inquiries, providing accurate and timely information
• Initiate contact with relevant personnel to resolve complex inquiries and complaints
• Support compliance and maintain confidentiality while documenting member interactions

Required qualifications:

• Minimum two years of customer service experience or experience interacting with KP members
• High School Diploma or General Education Development (GED) required
• Must pass a Classification Assessment and have a minimum typing speed of 30 WPM
• Demonstrated analytical and problem-solving skills
• Ability to effectively interact with diverse work units and organizational departments