Customer Service Representative
Job Summary
Providing exceptional support to members, the full-time remote Customer Service Representative I will manage inquiries related to eligibility, benefits, billing, and service reviews while ensuring compliance with organizational standards.
Key responsibilities:
- Handle member inquiries and provide accurate information regarding services and billing
- Document conversations and maintain compliance with privacy and confidentiality guidelines
- Collaborate with internal departments to resolve complex issues and enhance customer satisfaction
Required qualifications:
- Minimum two (2) years of customer service experience or experience interacting with KP members
- High School Diploma or General Education Development (GED) required
- Must pass a Classification Assessment and achieve a minimum typing speed of 30 WPM
- Working knowledge of systems used within the Membership Service Contact Center (MSCC)
- Ability to manage work with minimal direction and demonstrate analytical skills
Complete Job Description
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