Customer Service Representative

Job Summary

To enhance customer satisfaction and retention, the full-time remote Customer Service Representative will provide accurate and timely support to members, customers, and providers, addressing inquiries related to various services and ensuring compliance with organizational guidelines.

Key responsibilities:

• Handle member inquiries regarding eligibility, benefits, billing, and complaints, ensuring accurate documentation and follow-up
• Collaborate with internal and external teams to resolve complex issues and promote effective service recovery
• Maintain compliance with organizational policies while delivering exceptional customer service and support

Required qualifications:

• Minimum two (2) years of customer service experience or experience interacting with KP members
• High School Diploma or General Education Development (GED) required
• Must pass Classification Assessment and knowledge checks during training
• Typing speed of at least 30 WPM, with a current typing test within one (1) year
• Familiarity with systems used within the Membership Service Contact Center (MSCC) preferred