Customer Service Representative

Job Summary

Providing exceptional support to members and customers, the full-time remote Customer Service Representative will manage inquiries related to health plan services, billing, and member benefits while ensuring compliance with organizational guidelines.

Key responsibilities:

• Handle complex member inquiries and document interactions according to established procedures
• Initiate contact with relevant personnel to gather information and resolve issues effectively
• Support compliance and maintain confidentiality while promoting high-quality customer service

Required qualifications:

• Minimum two (2) years of customer service or member-interacting experience
• High School Diploma or General Education Development (GED) required
• Must pass a Classification Assessment and knowledge checks during training
• Typing speed of at least 30 WPM, with a current typing test
• Demonstrated ability to manage work with minimal direction