Customer Service Representative

Job Summary

Providing higher-level support to members and customers, the full-time remote Customer Service Representative will manage inquiries related to eligibility, benefits, billing, and service reviews while ensuring compliance and enhancing customer satisfaction.

Key responsibilities:

• Handle and document member inquiries across various service categories, including facility and billing inquiries
• Initiate contact with relevant personnel to obtain necessary information for resolving customer concerns
• Support compliance with organizational policies while maintaining member privacy and confidentiality

Required qualifications:

• Minimum two (2) years of customer service or member-interacting experience
• High School Diploma or General Education Development (GED) required
• Must pass Classification Assessment and knowledge checks during training
• Typing speed of at least 30 WPM, with a current typing test
• Demonstrated ability to manage work with minimal direction