Customer Service Representative
Job Summary
Providing exceptional support to members and patients, the full-time remote Customer Service Representative will handle inquiries, resolve issues, and enhance customer satisfaction while adhering to compliance guidelines.
Key responsibilities:
- Manage member inquiries related to eligibility, benefits, billing, and service reviews
- Document interactions and coordinate with relevant personnel to address complex customer concerns
- Support compliance with organizational policies while maintaining member privacy and confidentiality
Required qualifications:
- Minimum two (2) years of customer service experience or experience interacting with members
- High School Diploma or General Education Development (GED) required
- Must pass Classification Assessment and knowledge checks during training
- Minimum typing speed of 30 WPM, with a current typing test
- Working knowledge of systems used within the Membership Service Contact Center (MSCC)
Complete Job Description
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