Customer Service Representative

Job Summary

Providing support to members with complex inquiries, the full-time remote Customer Service Representative will enhance customer satisfaction by delivering accurate information and resolving issues related to the KP plan and provider services.

Key responsibilities

• Handle member inquiries across various topics, including eligibility, billing, and claims, ensuring timely and accurate responses
• Document interactions and follow established procedures to address customer needs and improve service recovery
• Collaborate with internal departments to obtain necessary information and support customer service goals

Required qualifications

• Minimum two-and-a-half (2.5) years of customer service experience, including six (6) months as a Customer Service Representative I
• High School Diploma or General Education Diploma (GED) required
• Must pass Classification Assessment and knowledge checks during training
• Typing speed of at least 30 WPM, with a current typing test
• Strong knowledge of systems used within the Member Service Contact Center