Customer Service Representative
Job Summary
To support a growing Member Services team, the full-time Customer Service Representative will communicate with members via phone and email, providing empathetic guidance and solutions while working remotely.
Key responsibilities
- Communicate with members, exhibiting care and empathy in every interaction
- Listen to members' needs and provide tailored solutions
- Document member interactions accurately and collaborate with the team to share best practices
Required qualifications
- Minimum of 1 year of customer service experience, preferably in call center or retail settings
- High school diploma or equivalent
- Availability for an 8-hour shift between 6 AM and 8 PM
- People-focused approach with a solution-oriented mindset
- Ability to handle a high volume of inbound calls
Complete Job Description
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