Customer Service Representative

Job Summary

Providing exceptional support to members, the full-time remote Customer Service Representative will handle inquiries related to eligibility, benefits, and billing while ensuring customer satisfaction and compliance with organizational guidelines.

Key responsibilities:

• Manage member inquiries regarding various services, including eligibility and billing issues
• Document conversations and respond to complex calls while promoting customer satisfaction
• Collaborate with internal departments to resolve complaints and coordinate service recovery

Required qualifications:

• Minimum two (2) years of customer service experience or experience interacting with members
• High School Diploma or General Education Development (GED) required
• Must pass Classification Assessment and knowledge checks during training
• Typing speed of at least 30 WPM, with a current typing test
• Familiarity with systems used within the Membership Service Contact Center (MSCC)