Customer Service Representative

Job Summary

To enhance customer satisfaction and retention, the full-time remote Customer Service Representative will manage member inquiries, provide higher-level support, and ensure compliance while building rapport with members and providers.

Key responsibilities:

• Handle inquiries related to member services, eligibility, benefits, and billing
• Document conversations and respond to complex calls while maintaining compliance with organizational standards
• Collaborate with internal departments to resolve issues and improve service recovery processes

Required qualifications:

• Minimum two (2) years of customer service experience or experience interacting with members
• High School Diploma or General Education Development (GED) required
• Must pass Classification Assessment and knowledge checks during training
• Typing speed of at least 30 words per minute, tested within the last year
• Familiarity with systems used within the Membership Service Contact Center (MSCC)