Customer Service Representative

Job Summary

To enhance customer satisfaction and retention, the full-time remote Customer Service Representative will manage member inquiries, provide accurate information, and support complex issues while adhering to compliance guidelines.

Key responsibilities:

• Handle member inquiries related to eligibility, benefits, billing, and service reviews across various service lines
• Document conversations and respond professionally to internal and external customer inquiries
• Evaluate data to implement appropriate resolutions and coordinate service recovery as needed

Required qualifications:

• Minimum two years of customer service experience or experience interacting with KP members
• High School Diploma or General Education Development (GED) required
• Must pass a Classification Assessment
• Minimum typing speed of 30 WPM, with a current typing test
• Demonstrated knowledge of systems used within the Membership Service Contact Center (MSCC)