Customer Service Representative

Job Summary

Providing higher-level support to members and patients, the full-time remote Customer Service Representative will manage inquiries related to eligibility, benefits, and billing while ensuring exceptional customer satisfaction and compliance with organizational guidelines.

Key responsibilities:

• Handle member inquiries across various service areas, including eligibility, benefits, and billing
• Document interactions with members and ensure compliance with privacy and confidentiality standards
• Evaluate and resolve complaints, coordinating with relevant personnel as necessary

Required qualifications:

• Minimum two (2) years of customer service experience or experience interacting with members
• High School Diploma or General Education Development (GED) required
• Must pass a Classification Assessment
• Minimum typing speed of 30 WPM, with a current typing test
• Ability to effectively interact with diverse work units and organizational departments