Customer Service Representative

Job Summary

Providing exceptional support to members, the full-time remote Customer Service Representative II will manage complex inquiries, ensuring customer satisfaction and retention while adhering to compliance guidelines.

Key responsibilities:

• Handle member inquiries related to eligibility, benefits, billing, and claims, documenting all interactions accurately
• Evaluate data to resolve complaints and coordinate service recovery, initiating contact with relevant personnel as needed
• Promote extraordinary customer relations by demonstrating effective communication and compliance with organizational policies

Required qualifications:

• A minimum of two-and-a-half (2.5) years of customer service experience, including six (6) months as a Customer Service Representative I
• High School Diploma or General Education Diploma (GED) required
• Must pass a Classification Assessment and achieve a minimum typing speed of 30 WPM
• Strong knowledge of systems used within the Member Service Contact Center
• Ability to manage work with minimal direction and pass knowledge checks during training