Customer Service Representative
Job Summary
Providing high-level support to members and customers, the full-time remote Customer Service Representative will manage inquiries related to eligibility, benefits, billing, and service reviews while ensuring compliance with organizational guidelines and enhancing customer satisfaction.
Key responsibilities
- Handle member inquiries and provide accurate information regarding various services and issues
- Document interactions and escalate complex calls to appropriate personnel as necessary
- Evaluate data to resolve complaints and coordinate service recovery efforts effectively
Required qualifications
- Minimum two (2) years of customer service experience or experience interacting with members
- High School Diploma or General Education Development (GED) required
- Must pass Classification Assessment and knowledge checks during training
- Minimum typing speed of 30 WPM (typing test must be current within one year)
- Working knowledge of systems used within the Membership Service Contact Center (MSCC)
Complete Job Description
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