Customer Service Representative

Job Summary

Providing exceptional support to members and customers, the full-time remote Customer Service Representative will manage inquiries related to health plan services, eligibility, billing, and complaints while ensuring compliance with organizational guidelines.

Key responsibilities:

• Handle member inquiries regarding facility, eligibility, and billing issues, ensuring accurate and timely responses
• Document all interactions and evaluate data to resolve complaints and coordinate service recovery
• Promote customer satisfaction by initiating contact with relevant personnel and supporting compliance with organizational policies

Required qualifications:

• Minimum two (2) years of customer service experience or experience interacting with KP members
• High School Diploma or General Education Development (GED) required
• Must pass a Classification Assessment and knowledge checks during training
• Typing speed of at least 30 WPM, with a current typing test
• Demonstrated analytical and problem-solving skills relevant to customer interactions