Customer Service Representative

Job Summary

Providing exceptional support to members, the full-time remote Customer Service Representative will manage inquiries related to eligibility, benefits, and billing while ensuring customer satisfaction and compliance with organizational standards.

Key responsibilities:

• Handle member inquiries across various service lines, including eligibility, benefits, and billing
• Document conversations and maintain compliance with privacy and confidentiality guidelines
• Collaborate with internal teams to resolve complex inquiries and improve member satisfaction

Required qualifications:

• Minimum two years of customer service or member-interacting experience
• High School Diploma or GED required
• Must pass a Classification Assessment and knowledge checks during training
• Typing speed of at least 30 WPM (current within one year)
• Familiarity with systems used within the Membership Service Contact Center