Customer Service Representative

Job Summary

Providing essential support to enhance customer satisfaction, the full-time remote Customer Service Representative will manage member inquiries, resolve complex issues, and promote services while adhering to compliance guidelines.

Key Responsibilities

• Handle inquiries related to member services, eligibility, and billing, ensuring timely and accurate responses
• Document all interactions with members and coordinate with relevant departments to resolve complaints and service issues
• Support compliance with organizational policies while maintaining the privacy and confidentiality of member information

Required Qualifications

• Minimum of two (2) years of customer service or member-interacting experience
• High School Diploma or General Education Development (GED) required
• Must pass a Classification Assessment and typing test with a minimum speed of 30 WPM
• Ability to effectively interact with diverse work units and understand relevant policies and processes
• Demonstrated analytical skills and ability to manage work with minimal direction