Customer Service Representative
Job Summary
Providing high-level support to members and customers, the full-time remote Customer Service Representative will handle inquiries related to eligibility, benefits, billing, and service reviews while ensuring compliance and enhancing customer satisfaction.
Key responsibilities:
- Manage member inquiries regarding facility services, eligibility, benefits, and billing issues
- Document conversations and respond to complex calls while promoting excellent customer relations
- Coordinate with relevant personnel to resolve complaints and implement service recovery measures
Required qualifications:
- Minimum two (2) years of customer service or KP member-interacting experience
- High School Diploma or General Education Development (GED) required
- Must pass Classification Assessment and knowledge checks during training
- Typing speed of at least 30 WPM, with a current typing test
- Working knowledge of systems used within the Membership Service Contact Center (MSCC)
Complete Job Description
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