Customer Service Representative

Job Summary

Providing support to enhance customer satisfaction, the full-time remote Customer Service Representative will manage member inquiries, resolve complex issues, and promote services while ensuring compliance with organizational guidelines.

Key responsibilities:

• Handle member inquiries across various topics, including eligibility, benefits, and billing
• Document all incoming contacts and respond to complex calls related to specialized product lines
• Collaborate with internal and external teams to obtain relevant information and resolve complaints

Required qualifications:

• Minimum two (2) years of customer service experience or experience interacting with KP members
• High School Diploma or General Education Development (GED) required
• Must pass Classification Assessment and knowledge checks during training
• Minimum typing speed of 30 WPM, with a current typing test
• Working knowledge of systems used within the Membership Service Contact Center (MSCC)