Customer Service Representative

Job Summary

To support a Medicare Supplement claims team, the temporary remote Customer Service Representative will manage a high volume of inbound calls, assist healthcare providers with claim payment inquiries, and document resolutions within company systems.

Key responsibilities

• Serve as the primary point of contact for healthcare providers regarding claim payments and reimbursement inquiries
• Handle an average of 60-80 inbound calls per day, researching claim status and payment history
• Collaborate with internal teams to investigate and resolve claim discrepancies while maintaining confidentiality

Required qualifications

• Previous customer service experience in healthcare insurance or life insurance
• Working knowledge of health insurance benefits and claims processing
• Ability to read and interpret Explanation of Benefits (EOB) documents
• High school diploma or equivalent required
• Medicare Supplement or healthcare insurance experience preferred