Customer Service Representative

Job Summary

To support customer engagement, the hybrid Customer Service Representative will manage incoming customer contacts, provide product information, and guide clients through the custom label selection and order process while ensuring customer satisfaction.

Key responsibilities

• Manage incoming contacts and initiate customer outreach via phone, email, and other methods
• Guide customers in initiating and maintaining their accounts and orders while addressing concerns promptly
• Build sustainable relationships through effective communication and recommend products based on customer feedback

Required qualifications

• Demonstrated customer support experience
• Proficiency in desktop computing and applications, particularly Apple OSX-related tools
• Ability to multi-task, prioritize, and manage time effectively
• Willingness to learn about the custom product label printing business
• Experience with remote work in a home-based office environment